What We Collect and Why We Collect It
When you create an account, we collect your name, contact details, and the information you submit during identity verification. Each time you deposit or withdraw using GCash, Maya or InstaPay, our system logs the transaction reference, amount and timestamp — these records support dispute resolution and
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fraud prevention. We also collect device identifiers, browser type and session data to keep your account secure across mobile and desktop. Location data is collected only where local law permits and to confirm eligibility for the services you access. We do not sell your personal data
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to third parties. Data shared with payment processors — including the e-wallet rails you use to cash out — is limited to what those processors need to complete your transaction. We retain account records for as long as your account is active and for the period
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required by applicable regulations after closure. Any marketing communications we send are based on your expressed preference; you can update those preferences at any time inside your account settings.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.