Reference

Understand Your Rights Before You Start

These Terms and Conditions set out the rules that govern every qqjilicom account — from how you open it to how you withdraw to your GCash or Maya wallet.

Covers account registrationGCash, Maya, InstaPay paymentsWithdrawal conditionsAccount suspension rulesEligibility requirements
qqjilicom Understand Your Rights Before You Start
HOW WE HANDLE THIS

How We Apply These Terms to Your Account

Our terms are not a formality — they define exactly how your account, your payment rails, and our platform interact. We enforce them consistently and explain them clearly so you always know where you stand.

Account Security

Your account credentials are your responsibility under our terms. We apply session-based security and flag suspicious login attempts; contact support immediately if you notice activity you did not authorise.

Payment Rules

Deposits via GCash, Maya or InstaPay are processed under the payment clause of these terms. Mismatched sender names between your e-wallet and your registered account can trigger a hold pending verification.

Data Handling

We collect only the account and transaction data needed to operate your account and comply with applicable Philippine regulations. Your data is not sold or shared outside of legally required disclosures.

Term Updates and Notices

When we update these Terms and Conditions, we post the revised version with the effective date. Logging in after that date means you accept the changes — check this page if you have been away a while.

TERMS CONTACT PATHS

Reach Us About These Terms

Questions about a specific clause, an account action you don't recognise, or a withdrawal hold tied to our verification rules — bring them to our support team directly. We handle terms-related queries through the channels below so your concern reaches the right person fast.

Team online

Live Chat

Open the chat widget from any page while logged in. Use this for urgent queries about account suspensions, withdrawal holds or payment verification steps under our terms.

Email Support

Send detailed terms disputes or document submission queries by email. Include your registered account name and the clause or transaction reference for a faster resolution.

Help Centre

The Help Centre covers standard terms questions — account limits, payment rules, eligibility conditions — with step-by-step answers you can check before contacting the team.

Common Questions About Our Terms

These are the terms questions we hear most from accounts in the Philippines — answered plainly so you can move forward without ambiguity.

Depending on the breach, we may suspend your account, withhold pending withdrawals pending review, or close the account entirely. You will be notified via your registered contact.

No. These Terms and Conditions permit one account per person. Opening a second account is a breach that triggers an immediate review and may result in permanent suspension of both accounts.

A hold usually means our verification clause is active — the name on your e-wallet must match your registered account name. Submit the requested ID document via the Help Centre to release the funds.

Email support with your account name, the detail you need changed, and a supporting document. Changes to name or linked wallet are subject to the identity-verification clause before they take effect.

Yes. These terms are subject to applicable Philippine law. Access and eligibility depend on local law; if any clause conflicts with a mandatory local provision, that provision takes precedence for eligible players.

We update this page and note the effective date at the top. If you have not visited in a while, check here before transacting. Continued account use after the effective date means acceptance of the revised terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.